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Frequently Asked Questions

What is the client portal?

The client portal is a unique project tracking tool for clients to keep up to date and involved with their project throughout the construction process. Upon starting a project with Pinestone Homes, an account will be created for you from which you will be able to view and sign documents, post comments, view and post images, keep track of the project process and much more.

What are Pinestone Points and how do I earn them?

The Pinestone Points program is still being developed, but will be a fantastic way to benefit from Pinestone Homes’ amazing service and much more with no money out of pocket. Sign up for our email newsletter to find out more and be the first to know when you can earn and use Pinestone Points!

How do I start a project?

With Pinestone Homes, starting a project is as easy as contacting a good friend. Simply drop us a message on our website or give us a quick call and you’re on your way to making your new home an enticing reality. We’ll introduce you to your Pinestone Homes client advocate, who will be with you through every step of the construction process. After a brainstorming and design consultation meeting with your CA, you will be on your way to making your project an enticing reality! 

Why is the Pinestone Process so special?

The Pinestone Process is the path every project follows starting withfirst meeting your personal client advocate who will guide you through the process, all the way to the final touches to make you feel at home again. Our process is our commitment to service not only during construction, but before and after as well. 

In which cities does Pinestone Homes work?

Pinestone Homes works in all Orange County cities. Additionally, we operate in the following Los Angeles County cities and unincorporated areas;

Pasadena, Arcadia, Rosemead, Alhambra, El Monte, Monterey Park, Montebello, Pico Rivera, Downey, Norwalk, Cerritos, La Mirada, Whittier, Arcadia, Duarte, Azusa, Glendora, Covina, Walnut, Pomona, Diamond Bar, Pomona, Claremont, San Dimas, and La Verne.

Furthermore, we also work in Northwestern San Diego County, including the following cities and unincorporated areas;

Fallbrook, Deluz, Rainbow, Pala, Holcomb Village, Warner Springs, Pauma Valley, Pala, Valley Center, San Marcos, Escondido, Oceanside, Carlsbad, Eninitas, Solana Beach, Del Mar, and San Diego City. 

Finally, we operate in Southwestern San Bernardino County, including; 

Chino, Ontario, Fontana, San Bernardino, Redlands, and Yucaipa. 

Finally, in Riverside County, we work in the following areas;

Riverside, Corona, Temecula, Moreno Valley, Hemet, and Palm Springs. 

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